ForestSource Identify™ – Privacy Policy

1. Information We Collect

We collect the following types of information:

Account Information

• Email address
• Basic profile data (e.g., name or display name if provided)
• Plan type (Free, Pro) and related subscription status

Usage & Log Data

• Dates/times of logins and identifications
• Species predictions and model metadata (confidence, model version, etc.)
• Identifications associated with your account for usage tracking and quotas

Uploaded Content

• Images of wood/slabs you upload
• Any text or notes you provide with uploads (if applicable)

Billing Information

• Billing is processed via Stripe. We do not store your full payment card details.
• We may store Stripe customer and subscription IDs, last 4 of card, and status information needed to manage your subscription.

Technical Information

• IP address, browser/user agent, and approximate region
• Cookies or similar technologies required for authentication and session management

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service (including quotas and billing)
• Generate and return AI predictions for your uploads
• Improve model performance, accuracy, and reliability over time
• Monitor and protect the Service from abuse or misuse
• Communicate with you about your account, changes, and important updates
• Analyze usage trends in aggregate to guide product decisions

We may use anonymized or aggregated data (with identifying details removed) for analytics, research, or reporting.

3. Data Sharing

We do not sell your personal information.

We may share information with:

• Service providers (e.g., hosting, storage, logging, analytics, payment processing) who help us operate the Service and are bound by appropriate confidentiality and data protection obligations.
• AI infrastructure providers used to run inference (e.g., model hosts). Content and metadata may be processed by these providers solely for the purpose of performing the Service.
• Authorities if required by law or to protect our rights, property, or safety, or that of our users or the public.
• If we undergo a merger, acquisition, or similar transaction, your data may be transferred as part of that process, subject to this Privacy Policy.

4. Data Retention

We retain your information as long as needed to:

• Provide the Service
• Comply with legal and accounting obligations
• Maintain security and integrity of our systems

Uploaded images and prediction logs may be kept to monitor and improve the Service. You can contact us if you wish to request deletion of specific data; we'll honor reasonable requests subject to legal and operational constraints.

5. Cookies & Tracking

We use cookies or similar technologies to:

• Keep you logged in
• Maintain session state
• Optionally measure basic analytics (e.g., anonymized usage)

You can control cookies through your browser settings, but disabling essential cookies may impact your ability to use the Service.

6. Security

We take reasonable technical and organizational measures to protect your information, including:

• Encrypted connections (HTTPS)
• Restricted access to production systems
• Least-privilege access for staff and services

No system is perfectly secure. You are responsible for using a strong password (if applicable) and keeping your account credentials safe.

7. Your Choices

You may:

• Update your account information where available in the product
• Cancel a paid subscription through the billing interface or by contacting us
• Request deletion or export of certain data, subject to verification and legal limitations

To exercise any of these options, contact us at support@forestsource.io.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. If changes are significant, we may provide additional notice. Continued use of the Service after changes become effective means you accept the updated Policy.

10. Contact

For questions about this Privacy Policy or our data practices, contact: support@forestsource.io